Shipping & Delivery



Thank you for visiting and shopping at Equestrian Pzazz. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method	Shipment cost
NZ - Tracked - Flat Rate	$10.00
Australia - Untracked Airmail - Under 1kg	$12.00
Australia - Tracked Airmail - Under 1kg	$27.00
Australia - Untracked Airmail - Over 1kg	$28.00
Australia - Tracked Airmail - Over 1kg	$50.00
Rest of World - Untracked Airmail - Under 1kg	$19.00
Rest of World - Tracked Express - Under 1kg	$57.00
Rest of World - Untracked Airmail - Over 1kg	$35.00
Rest of World - Tracked Express - Over 1kg	$74.00

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Equestrian Pzazz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Equestrian Pzazz is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.



Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.